KZ_Photography__2019©-43.jpg

How do I make a referral to NQNS? 

A written referral from a health professional, case manager, HR manager or legal representative is required.
The referral letter must include:

  • personal details of client (ie., name, address, phone number and date of birth)

  • referrer’s details

  • clear reason for referral, &

  • a brief summary of history of presenting complaint/relevant background.

To discuss a referral please call 0418 717 211 or email info@nqns.com.au


How much will a neuropsychological assessment cost?

The cost of an assessment/report can very depending on the nature of the referral, the complexity of the case and the time involved. A comprehensive quote for an assessment will be made at the time of referral. 


Can I make a claim through Medicare?

Unfortunately, neuropsychological services are not currently claimable through Medicare. Although, if referred under a mental health care plan your initial psychological consultation and final feedback session can be claimed under this plan - there will be an out of pocket gap on these 2x psychological sessions. Please note - the specialist testing phase of the assessment will not be claimable through the MHCP

Can I make a claim through My Private Health Fund?

Some private health insurance companies provide rebates for psychological services, albeit the specialist testing phase of the assessment is not covered. Please contact your private health insurance provider to ascertain whether you are eligible for these entitlements. 


What if I can’t make my appointment?

Due to the lengthy nature of assessments, we require clients cancel their appointment with 7 days notice.  If you are unable to attend your appointment then please call to cancel or reschedule as soon as possible. If you have not given 7 days notice a 50% cancellation fee will apply. Full fee will be charged for failure to attend or if less than 24 hours notice is given. Consideration is given if there is extenuating circumstances.


Does NQNS have a Payment Policy?

In relation to private clients, full payment is required prior to the release of the report and feedback session. Payment by organisations is required within 7 days of invoice being issued. Payment can be made via cash, cheque or electronic funds transfer.


How does NQNS manage issues related to confidentiality?

All data, psychological notes and reports are maintained in a secure environment. The report will only be shared with the referrer. Information may be released to other parties once signed consent has been obtained from the client.

In compliance with the Code of Ethics of the Psychology Board of Australia, I am required to keep any information I am given confidential, except under the following circumstances: if I have been given written consent  by my client; if there is a legal obligation to do so; if there is an immediate and specified risk of harm to yourself or other individual (s); or if I believe that a child or an elder is being abused, neglected, or molested.


How should I prepare for the assessment?

You may be engaged in a face to face session with the neuropsychologist between 3-5 hours. It is therefore important to have something to eat before the assessment and bring a snack to the appointment. Also, it is necessary to bring reading glasses if required. 

Are we ndis registered?

Yes, NQNS is a registered provider for NDIS and often performs assessments and provides intervention for NDIS participants.

How do I Resolve a concern or give feedback on service?

If you have any concerns with your service, please contact Deidre Bradshaw (NQNS director) to discuss further. If you would prefer to raise your concern in writing, please use the contact us tab on this site or send an email to info@nqns.com.au with attention Deidre Bradshaw as the subject line. Deidre will endeavour to listen to your concerns and come to a resolution as quickly as possible.